Last Updated: [20 February 2022]

 

We’re sorry you have to return your order! But we totally understand, it happens, and we want to make it as easy for you as possible.

 

Zero Question Refund Policy

 

Just inform us by sending a mail to shop@winkycoo.com mentioning your order ID.  It would also really help us to know why you’d like to return the product, so we can improve our services to you.

 

Kindly, note that you have 5 days from the date of delivery to put the return request. You will have to send the product back to us at the following address and we will not be able to assist you with any information regarding returns on Instagram DM or any other email or contact number apart from the one mentioned on this page. shop@winkycoo.com

 

*Ensure that the following address is properly written on the return package along with your Full Name and Order ID*

Winkycoo
#12, First Floor,
Khera Enclave, Sector 126,
Kharar (Pb) – 140301

 

Please note:

 

  • WE CAN NOT ARRANGE A RETURN PICKUP FOR YOU.
  • The to and fro courier cost will be borne by you if you wish to return the product. In case of refunds we shall refund the total amount paid for the products and not shipping if any.
  • We have no provision for exchange the product.
  • Kindly allow 5 business days from the refund initiated date for the amount to be shown in your bank account.
  • For Pre-Paid/Online payment order, the refund amount will be returned back to source of payment.
  • For COD orders, you will have to provide us your BANK ACCOUNT details to receive your refund amount.
  • Please return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money.
  • We request you keep your communication with us on email only for all your order related queries.
  • Cancellations will only be possible till the order has not been dispatched from our warehouse.

 

Last Updated: [25 June 2022]

 

In the case of pre-paid orders, if an order comes in RTO (Return To Origin), the refund for the order will be generated only when the order reaches our warehouse.

 

Also, In the case customer received a different product from the ordered item, the required product could be exchanged only, no refund will be given for the same. Only the product will be exchanged with original desired product and it may take up to 10 days for this procedure. (Kindly note that EXCHANGE is not applicable on all orders, only the items sent wrong will be exchanged, not all).

 

Last Updated: [03 September 2023]

 

No refund will be initiated until your order comes in RTO irrespective of the number of days the shipment gets delayed. Winkycoo will try its best to get your order delivered on time or ASAP but in case the shipment gets delayed we keep right to hold your pre-paid amount until the shipment comes in RTO.

 

Last Updated: [5 October 2023]

 

No refund / return will be applicable for special sales / festive sales / Buy 1 Get 1 sales / Buy 1 Get 2 Sales / Buy 2 Get 2 Sales or any other special sale that might be announced by Winkycoo. No refund or return will be approved for these orders until and unless you receive a completely different product / defective product / Torn Product. A complete unboxing video is mandatory in case you received a totally different product. Without Unboxing video, the product will not be considered for return.

 

 

 

Winkycoo Team

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